Refund policy

**Return & Refund Policy**

We have a 30-day policy, which means you have 30 days after receiving your item to contact us regarding any issues with your order.

**No Returns Policy**
We do not accept returns or exchanges for any items. All sales are final.

**Defective, Damaged, or Incorrect Items**
Please inspect your order upon receipt. If you receive an item that is defective, damaged, or incorrect, contact us immediately at [Support@bigredjewelry.com](mailto:Support@bigredjewelry.com) with your order details and clear photos of the issue.

Once the issue is reviewed and confirmed, we will process a **full refund** to your original payment method.

**Eligibility for Refund (Defective Items Only)**
To qualify for a refund due to a defective or incorrect item:

* The issue must be reported within 30 days of delivery
* Proof of purchase is required
* Clear evidence (photos/videos) of the defect or issue must be provided

**Non-Refundable Situations**
We do not offer refunds for:

* Change of mind
* Incorrect size or preference
* Normal wear and tear
* Sale items or gift cards

If more than 15 business days have passed since your refund was approved, please contact us at [Support@bigredjewelry.com](mailto:Support@bigredjewelry.com).

**Contact Us**
For any questions or concerns, please reach out to us at:
[Support@bigredjewelry.com](mailto:Support@bigredjewelry.com)